Return Policy

Our customer satisfaction is a priority to us. If your purchase is an incorrect fit, colour, style or not to your satisfaction, you may return it altogether or exchange it for another size or colour.

Please contact us by email at: support@horseandridertack.com or by telephone at: (780) 449-2060 if you have any questions, concerns or would like to return an item.

All returns must be returned in new condition with its original tag. Items that are damaged, altered, worn or have been laundered will not be accepted.

Returns and exchanges

We accept returns within 15 days of purchase. All returns must be returned in new condition with its original tag. Items that are damaged, altered, worn or have been laundered will not be accepted. The customer is responsible for all shipping/handling charges on returns or exchanges. Please let us know if you would prefer a store credit over a refund. We recommend insuring your package(s), as we will not be held responsible for lost returns in transit or returns that arrive damaged in transit.

Please note: All sale items are final sale and will not be accepted for an exchange or refund.

The following items cannot be returned for a refund: 

• Helmets 
• Bits 
• Sale Items 
• Products (sprays, shampoos, etc) 
• Damaged Products

Please make sure any horse or dog blankets are returned clean, unused and undamaged.

Returns and exchanges can be mailed to: 196 Ordze Ave, Sherwood Park, AB T8B 1M6, Canada

Shipping

• Shipping charges are calculated at check out
• International customers will be responsible for any import charges or duty incurred at the border
• Shipping charges are not refundable on returns
• All packages are mailed through Canada Post
• Free local pickup available for those who can pickup in store

Bulky Items

Due to higher shipping costs for bulkier items such as saddles, saddle stands, hay balls and whips, an additional shipping charge will apply regardless of your order value. These items are not included in free shipping. We apologize for any inconveniences!